** Please note that orders must be placed by 5 pm, otherwise they will be processed the next day.
** Please note that orders are delivered only on working days i.e no deliveries are made on Fridays/Bank Holidays/Public Holidays.
** The flat shipping rate vaild only for shipment weight max 5Kgs other wise the shipping rates calculate per weight.
If an order is placed before 5 pm and item is available, the order should be ready for collection (Please wait for collection email) on next day (25% Avg) or after 2 days(50% Avg) or after 3 days(25% Avg)
In order for the couriers to successfully and promptly deliver an order, customers must be available to receive and sign for that order. Couriers will not leave a package unattended at a door, the driver must obtain a signature and printed name to complete the delivery. As a customer has selected to obtain there products from an online company, we expects the customer to be available at the delivery address to receive. Customers who are at work daily, or constantly on the road should select to deliver their goods to a place of work or maybe a neighbor of friend that is available to receive. The Couriers will not guarantee a window of delivery; they can delivery anytime during a business day. Delivery will usually take place the day after you receive a dispatch email from our warehouse, but in some cases it will be the second day after receipt of the email.
Customers requesting a delivery to a company should note the delivery will probably not be made directly to them, but will be signed for at goods in, post room or reception area.
Should a customer not be at home after the first attempt to deliver, couriers will leave a calling card with contact information. Using the information on the calling card, the customer should get in contact with the courier to make arrangements to attempt a second delivery. If no contact is made within 24 Hours holding period the package will be returned to Sanaaty for collection from our warehouse. Should a customer request a second dispatch they will be charged another delivery.
The couriers are supplied with a customer contact number; however, it is not their policy to call a customer before they attempt delivery. The number is supplied for the courier ’s convenience, and for them to use should they have a problem.
Where we deliver and how much it costs
We deliver worldwide, the Delivery costs below include VAT and are calculated from the time payment is processed. They are based on an order weighing less than 10kg. Orders over 10kg will be palletised due to health and safety reasons, and will be quoted by our logistics department before dispatch. Please note that due to the lack of accurate product weight information we are unable to notify a customer of a higher delivery charge at order placement. Should a customer suspect a higher delivery charge they can email our logistics department prior to order placement to verify.
A customer can select to collect there order from our warehouse . Notification of order readiness is conducted by email from our warehouse when the products become available. This availability can take 1-2 days depending on stock levels and payment processing.
Customers should not attempt collection until they have received the collection notification or the online status of the order is at ‘Awaiting Collection’.
Once a customer has been notified of collection readiness we request that the collection is made within 5 business days. After five days, if we have not received notification from the customer as to the reason for the delay in collecting, a daily storage charge of 5JD will be added to the order. Sanaaty must enforce this charge as we have very limited space to store customers’ orders and delays in pick up cause operational difficulties. Customers should email our logistics department to explain a delay in collection at which time we will waive a storage fee.
Damaged in transit
If your goods were damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged on receipt, please sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we will send out a replacement for the item.
You can track the progress of your parcels delivery. Once you have received the dispatch confirmation email from our warehouse to your email with the shipment information to track the deliveries progress.
- Login to the Sanaaty members section and click on Current Orders
- You will see listed all orders we are currently processing and the different phase of processing each order is at.
- An order that is out on delivery will say so under the status column.
- Beside the status you will see the tracking number for your order
- You can also call the shipping company customer services (ensure you have your tracking number).
** If you are not able to acquire the information you are seeking through the above methods send an email with your order number and the nature of your query to firstname.lastname@example.org